Case Study: Comprehensive Crawlspace Cleanup and Sump Pump Installation for Diane Williams

Problem: Debris, Moisture, and Old Insulation in Crawlspace; Sump Pump Needed

Diane Williams, a West End, NC homeowner, was dealing with several issues in her crawlspace, including:

• Debris
• Moisture problems
• Old insulation that needed replacement
• The absence of a sump pump

These concerns required immediate attention to prevent further damage to her home.

Finding Coastal Crawl Space and Foundation Repair

Through a Facebook ad, Diane discovered Coastal Crawl Space and Foundation Repair (CCFR). Intrigued by the ad, she clicked the button to request a call, and we promptly contacted her. We aim to quickly ensure all customers receive the help they need to resolve any identified issues.

Diane appreciated the quick response and the flexibility in scheduling an appointment that fit her availability.

Solution: Crawlspace Cleanup, Insulation Replacement, and Sump Pump Installation

After her initial consultation, Diane felt confident in CCFR and did not seek quotes from other companies.

Not only did we offer a great price, but we also took the time to explain the issue. We aim to ensure our customers understand the problem, even if we don’t make the sale. We want people to be educated on the issue so they can always make the best decisions for their families and homes.

Thorough Assessment by Our Design Specialist:

The design specialist who visited Diane’s home made a strong impression with his professionalism and dedication. Even while on vacation, he took the time to check in with Diane, ensuring she felt supported throughout the process. His trustworthy approach reassured her that she was in good hands.

Professional Installation Crew:

Although Diane could not inspect the work due to her age, the installation crew provided her with numerous before-and-after photos. The transformation was remarkable, exceeding her expectations. The crew tackled the challenging job efficiently, leaving Diane extremely satisfied with the results.

Outcome: Clean and Moisture-Free Crawlspace with Improved Insulation

Installing a new sump pump, removing debris, and replacing old insulation significantly improved the condition of Diane’s crawlspace. The work not only resolved the existing issues but also enhanced her home’s overall health and safety.

Recommendation and Endorsement

Diane has actively recommended our crawl space repair company to others, especially through comments on Facebook whenever she sees their ads. She described the entire process with CCFR as excellent, highlighting the ease, smoothness, and lack of worry from start to finish. Diane expressed that she would not hesitate to work with CCFR again in the future.

Conclusion

Diane Williams’ experience with Coastal Crawl Space and Foundation Repair highlights our commitment to exceptional customer service, even in challenging situations.

The thoroughness of the work, combined with the professionalism of the staff, underscores our ability to deliver high-quality crawlspace solutions that bring homeowners peace of mind.

Contact Coastal Crawl Space Repair today to schedule a FREE inspection for your next project.