Privacy Policy

Last Updated: July 30, 2026

Coastal Crawl Space & Foundation Repair respects your privacy. This Privacy Policy explains how Coastal Crawl Space & Foundation Repair (“Coastal,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit coastalcrawlspacerepair.com or otherwise communicate with us through the website.

By accessing or using the website, you acknowledge that you have read and understand this Privacy Policy. Do not use the website if you do not agree with the practices described in this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Request a quote, estimate, or inspection
• Complete a contact or scheduling form
• Ask about crawl space, foundation, basement, roofing, or related services
• Call, email, text, or otherwise communicate with us
• Request financing information
• Provide project details, feedback, or reviews

Depending on your interaction with us, this information may include:

• First and last name
• Email address
• Telephone number
• Street address, city, state, and ZIP code
• Services in which you are interested
• Information about your home or property
• Project notes, questions, or concerns
• Appointment or scheduling information
• Records of communications with us
• Any other information you voluntarily provide

Please do not submit highly sensitive personal information through a general website form unless it is necessary for us to assist you.

Telephone and Text-Message Information

If you provide your telephone number, we may use it to respond to your request, discuss your property, schedule an inspection, provide appointment updates, or communicate about services you requested.

When you affirmatively select the website’s text-message consent option, you agree that Coastal may send text messages, including messages sent using automated technology or prerecorded content, to the telephone number you provide.

Consent to receive text messages is not a condition of purchasing goods or services. Message frequency may vary, and message and data rates may apply. You may withdraw your consent by replying STOP to a text message.

We do not sell or provide mobile opt-in information to third parties for their own text-message marketing.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect information about your device and website activity, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic location
• Referring website or advertisement
• Pages viewed
• Links and buttons selected
• Date and time of access
• Time spent on the website
• Advertising and campaign information
• Website performance and diagnostic information

This information may be collected through server logs, cookies, pixels, tags, analytics tools, local storage, and similar technologies.

Cookies and Tracking Technologies

Cookies are small files stored on a computer or device when someone visits a website. We and our service providers may use cookies and similar technologies to:

• Operate and secure the website
• Remember preferences
• Understand how visitors use the website
• Measure website performance
• Identify and correct technical issues
• Determine how visitors found us
• Evaluate advertising and marketing campaigns
• Prevent fraud, spam, and abusive activity
• Deliver or measure relevant advertising

The website may use essential, functional, analytics, performance, and advertising cookies.

Most browsers allow you to limit, block, or delete cookies. Restricting cookies may affect website functionality. Choices made in one browser may not apply to another browser or device.

Where required by applicable law, we will recognize supported browser-based privacy preference signals or provide appropriate cookie controls.

Analytics, Advertising, and Call Tracking

We may use third-party providers to measure website traffic, understand visitor behavior, evaluate advertising campaigns, track telephone inquiries, prevent spam, and improve our services.

These providers may collect information using cookies, pixels, tags, telephone call information, scripts, or similar technologies. They may combine information collected through this website with information obtained through other websites or services, subject to their own privacy policies.

We may use remarketing or targeted-advertising services to display advertisements to individuals who previously visited the website or interacted with our advertising.

Some state privacy laws may characterize certain advertising-related disclosures as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

We do not sell personal information for money.

Financing Providers

The website may provide information about financing or link to financing services operated by third parties.

When you apply for financing through a third-party provider, that provider may collect financial, identification, employment, credit, or other application information directly from you. Information collected directly by a financing provider is governed by that provider’s privacy policy and is not controlled by Coastal.

We generally do not receive complete payment-card, banking, or credit-application information submitted directly to an independent financing provider.

How We Use Information

We may use collected information to:

• Respond to inquiries and inspection requests
• Determine whether a property is within our service area
• Schedule inspections, estimates, or appointments
• Evaluate crawl space, foundation, basement, roofing, moisture, mold, or structural concerns
• Prepare recommendations and estimates
• Communicate about services and projects
• Provide customer support
• Maintain customer and project records
• Improve the website and our services
• Measure advertising and marketing effectiveness
• Detect and prevent spam, fraud, and security incidents
• Enforce our agreements and policies
• Comply with legal requirements
• Protect our rights, employees, customers, and property

We may combine information collected through the website with information obtained through telephone calls, property inspections, service records, advertising platforms, or other lawful sources.

How We Share Information

We may disclose collected information to providers that assist us with:

• Website hosting and maintenance
• Contact forms and scheduling
• Customer-management systems
• Email, telephone, and text-message communications
• Call tracking
• Advertising and analytics
• Data hosting and security
• Project administration
• Professional or legal services
• Requested home-repair or related services

These providers may use information only as necessary to perform services for us or as otherwise permitted under their agreements and privacy policies.

We may also disclose information:

• When required by law, subpoena, court order, or legal process
• To investigate fraud, security threats, or policy violations
• To protect Coastal’s rights, safety, operations, or property
• To protect customers, employees, contractors, or members of the public
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• With your direction or consent

Information Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain customer and project records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The applicable retention period will depend on the nature of the information and why it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, storage system, or Internet transmission method can be guaranteed to be completely secure. Information submitted through the website is provided at your own risk.

Your Choices and Privacy Rights

You may:

• Decline to provide optional information
• Withdraw text-message consent by replying STOP
• Adjust browser settings to limit or delete cookies
• Unsubscribe from promotional emails using the instructions in those emails
• Contact us to request a correction to information you provided

Depending on your state of residence and subject to applicable exceptions, you may also have the right to request:

• Confirmation that we process your personal information
• Access to certain information
• Correction of inaccurate information
• Deletion of certain information
• A portable copy of certain information
• Details about categories of information collected or disclosed
• An opt-out from targeted advertising, certain profiling, or certain information sharing
• Review of a decision denying a privacy request

We may need to verify your identity before processing a request. An authorized agent may submit a request where permitted by law, although we may require proof that the agent is authorized to act for you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

The website is intended for a general audience and is not directed to children under 13. Coastal does not knowingly collect personal information through the website from children under 13.

Please contact us if you believe a child has submitted personal information through the website.

Third-Party Websites and Embedded Content

The website may include links to or content from social networks, mapping services, review websites, video platforms, financing providers, manufacturers, advertising platforms, or other third parties.

Third parties may collect information when you interact with their websites or embedded content. Their privacy practices are governed by their own policies. Coastal is not responsible for the content, security, or privacy practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when the revised policy is posted on the website unless another effective date is stated.

The “Last Updated” date at the beginning of this policy identifies when it was most recently revised.

Contact Us

Questions or privacy requests may be submitted through the contact form on coastalcrawlspacerepair.com.