Case Study: Encapsulation and Floor Joist Repair for John Fitzgibbons

Problem: Moisture in Crawlspace and Need for Encapsulation and Floor Joist Repair

John Fitzgibbons, a homeowner in Oriental, NC, discovered moisture in his crawlspace, necessitating encapsulation and floor joist repair. These issues threatened the structural integrity of his home, prompting him to seek professional assistance.

Finding Coastal Crawl Space and Foundation Repair

John learned about Coastal Crawl Space and Foundation Repair (CCFR) through several Facebook home improvement pages. He then conducted a Google search for companies specializing in crawlspace repairs, and CCFR was one of the top results.

Solution: Comprehensive Encapsulation and Floor Joist Repair

Contacting CCFR and scheduling an appointment was straightforward and convenient. John’s unique situation was handled efficiently by his salesperson, who facilitated all necessary arrangements.

Custom Solutions for John’s Home

John, being a contractor himself, did not seek quotes from other companies as he had a good understanding of the expected costs. CCFR’s pricing aligned with his expectations, and the availability of financing options further solidified his decision to proceed with them. Here’s how CCFR addressed his concerns:

• Design Specialist’s Assessment: The design specialist assigned to John’s case was highly responsive and maintained excellent communication, even when John was out of state. He took all calls and answered every question, ensuring John felt supported throughout the process.
• Installation Crew’s Performance: John’s neighbor managed the interaction with the installation crew and reported that they did an excellent job. Although John has not yet seen the work in person, the pictures sent to him confirmed the high-quality craftsmanship, matching his professional standards as a contractor.

Outcome: Satisfactory Resolution and Improved Home Stability

John’s neighbor inspected the completed work and confirmed that the floor was nearly perfectly level, indicating a job well done. This feedback, combined with the visual evidence, reassured John of the successful resolution of his crawlspace issues.

Recommendation and Endorsement

John would wholeheartedly recommend CCFR to others. The design specialist was particularly accommodating, working around John’s schedule as he prepared for open heart triple bypass surgery. CCFR’s flexibility and understanding during this critical time were greatly appreciated. John’s neighbor’s thorough inspection further validated the quality of the work, reinforcing CCFR’s reputation for excellence.

Conclusion

John Fitzgibbons’ experience with Coastal Crawl Space and Foundation Repair demonstrates the company’s ability to deliver high-quality, reliable services under unique and challenging circumstances. Their commitment to customer satisfaction, flexibility, and professional workmanship highlights their expertise in crawlspace encapsulation and repair.

Contact Coastal Crawl Space and Foundation Repair today to schedule a FREE inspection for your next project.