Case Study: Resolving Unlevel and Sagging Floors for Jennifer Pinta

Problem: Unlevel and Sagging Floors in Home

Jennifer Pinta, a homeowner in Fayetteville, NC, faced significant issues with unlevel and sagging floors throughout her home. These structural problems were causing concern and discomfort, prompting her to seek professional help.

Finding Coastal Crawl Space and Foundation Repair

Jennifer discovered Coastal Crawl Space and Foundation Repair (CCFR) through a Google search. The company was one of the first results, leading her to explore their services further.

Solution: Expert Floor Leveling and Reinforcement

Choosing CCFR was an easy decision for Jennifer, given the quality of their Google reviews and the information available on their website. The process of contacting the company and scheduling an appointment was very convenient, and Jennifer appreciated the ease with which she could set up a visit.

Custom Solutions for Jennifer’s Home

Jennifer decided not to seek quotes from other companies, confident in her choice due to CCFR’s positive online reputation. Here’s how CCFR addressed her concerns:

• Design Specialist’s Assessment: The design specialist assigned to Jennifer’s case was friendly and attentive. He listened to her concerns, validated her observations, and answered all her questions thoroughly. His professional and respectful approach made a significant impact on her decision to proceed with CCFR.
• Installation Crew’s Performance: The installation crew demonstrated exceptional dedication despite the challenging conditions, working diligently in the hot crawlspace to address the flooring issues. Their hard work and professionalism did not go unnoticed, and Jennifer appreciated their effort and commitment.

Outcome: Satisfactory Resolution and Improved Home Stability

Jennifer was highly satisfied with the results. The crew successfully leveled and reinforced the sagging floors, restoring stability and comfort to her home.

Recommendation and Endorsement

Jennifer has already recommended CCFR to her sister in South Carolina. She expressed that, as a female homeowner living alone, she often felt patronized by other sales representatives. However, CCFR’s representative was refreshingly different, providing her with clear options without any pressure or attempts to upsell. The respectful and patient approach of the entire CCFR team left a lasting positive impression on Jennifer.

Conclusion

Jennifer Pinta’s experience with Coastal Crawl Space and Foundation Repair underscores the company’s commitment to professional, respectful, and effective service. The successful resolution of her flooring issues, combined with the positive customer service experience, highlights CCFR’s expertise and dedication to customer satisfaction.

Contact Coastal Crawl Space and Foundation Repair today to schedule a FREE inspection for your next project.